Get set up
Do these in order, top to bottom. Each one takes a minute or two.
Your rescue number is ready ✓ done — we did this for you
This is your new helper number. When you can't answer the restaurant's phone, the call will come here — and this number sends the text back to your customer. You don't need to do anything with it yet.
Point your missed calls at it← do this next
Pick up the restaurant's phone — the one customers call, not your personal cell. Choose your phone company below, then dial the code exactly as shown, like dialing a phone number. Your phone company will confirm with a beep or a message. That's the whole step — answered calls stay exactly the same as before.
Not sure which company? It's on your phone bill. Still not sure — try AT&T / T-Mobile first; if the code doesn't take, try the next tab.
Make one test call← do this next
- Take your cell phone and call your restaurant's normal number.
- Let it ring — don't pick up.
- You'll hear the greeting play. A few seconds later, a text message arrives on your cell.
- Reply to that text, then come back to this page — your reply shows up in the list below.
That's it. From now on it happens by itself, for every call you can't answer.
If the test doesn't work — the three usual causes
- Your voicemail answered instead. If your phone system's voicemail or auto-attendant picks up before the ring-out, the carrier never forwards. Turn that voicemail off (missed-call voicemails now land here instead) or lengthen its delay — on AT&T/T-Mobile you can also shorten the forward time with the 25-second code above.
- The code didn't take. You should hear or see a carrier confirmation when you dial it. If it errors, a few smaller carriers (prepaid/MVNO plans) don't support conditional forwarding — check with your carrier, or forward from a different line.
- Wrong phone. The code must be dialed from the restaurant's own line — the one customers call — not your personal cell.
Good to know: forwarding only touches calls you DON'T answer. Answered calls never leave your phone, and you can switch it all off with the turn-off code above.
🤝 Rather have a person walk you through it? Email sales@restaurantcallrescue.com with your phone number and a good time — we'll call you and do the whole setup together. It takes about five minutes.
Rescued for you
Every one of these was a call nobody could answer.
Your rescue text
This is the message callers get. {restaurant} becomes your restaurant's name.
delivered in ~5 seconds
Text alerts to your cell
The moment a call is missed, a customer texts back, or a voicemail lands, we text you — with the caller's number and what they said, so you can act on it from anywhere.
Leave empty to turn alerts off. Alerts arrive from your own rescue number — save it in your contacts so you spot them instantly.
Sent within seconds of the event.
Conversations
One thread per caller — tap to open it and text back. Every caller has a stage, so this doubles as your to-do list: work the first column down to zero.
Customize your stages
New callers land in the first stage. When you text someone back, they move to the second stage automatically. Rename, reorder, add, or remove stages to match how you work (2–8).
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